Shipping policy
SHIPPING POLICY
Last Updated: June 27, 2026
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
| Destination | Estimated Delivery | Rate |
|---|---|---|
| Metro Manila | 2–4 business days | [Rate or Free] |
| Provincial (Luzon) | 3–7 business days | [Rate] |
| Visayas & Mindanao | 5–10 business days | [Rate] |
| International | 10–21 business days | [Rate] |
Delivery times are estimates and may vary due to courier delays, weather conditions, or peak seasons.
Shipping Carriers
We ship via trusted couriers including but not limited to:
- J&T Express
- LBC Express
- Ninja Van
- DHL (for international orders)
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to track your order through the courier's website.
Shipping Restrictions
We currently ship to all regions within the Philippines. For international shipping inquiries, please contact us at ArisevaCommerce@gmail.com.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at ArisevaCommerce@gmail.com with your order number and photos (if applicable). We will work with the courier to resolve the issue.
Failed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the package may be returned to us. Re-shipping fees may apply.
Contact Us
For any shipping-related concerns, please reach out to us:
- Email: ArisevaCommerce@gmail.com
- Phone: +639120738439
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PHT)